Many companies will have IT support arrangements in place, using in-house or third party resources. This is fine for the regular maintenance activities – what is sometimes referred to as the “wires and pliars” side of things - but the increasing sophistication of IT means that there is often a gap when it comes to implementing new systems, managing upgrades whilst keeping the existing systems operational, or in formulating IT strategy. These gaps exist because of lack of resources or specialised knowledge. OfficeNetExpress can fill these gaps for you, either completely or working in conjunction with existing suppliers.
IT Strategy
Traditionally, only large corporates have tended to have IT strategies. But our experience is that it is smaller businesses that benefit most; after all, if a big company gets it wrong they can often throw money at the problem until they get it right, whereas a smaller company cannot afford that luxury.
Our approach is first to gain a good understanding of what your business is and how you see it developing. Then, to formulate an IT strategy that will enable you to achieve your business goals. This will advise on what technology, systems and techniques to invest in, with an emphasis on reducing costs and maximising benefits. Most successful businesses of all sizes have a business plan - a documented IT strategy should be an integral part of that wider plan.
Infrastructure
We believe that IT systems should "simply work and work simply", allowing you to get on with your business. And the key to that is the successful implementation of a well designed, reliable and flexible IT & telephony system.
We specialise in infrastructure based around mainstream vendors such as Microsoft, Cisco, HP and Dell. Our approach has been to identify the best-of-breed products in each category: those that provide the most functionality at the best price and which offer the least risk. A good example of this is Microsoft Small Business Server, which provides big company features at a small company price, enabling your employees to share data, collaborate and run important line-of-business application both within and outside the office.
Increasingly, IT and Telephone systems are converging and becoming one technology. We are ahead of the curve on this: we provide full-featured VOIP telephone systems that slash costs, give features such as "follow me" extensions, integration with Blackberry and other Smartphones, plus share common infrastructure with the data side to reduce the number of boxes and wires needed.
Deployment and Training
Rolling out a new system is not something that can be left to chance: it requires comprehensive planning and professional project management skills, along with the ability to identify and handle all aspects of the project. This can include: business preparation; hardware upgrades; software installations; documentation; training; liasion with business functions, employees and partners. All of this has to be done without disruption to the business – sometimes this can be akin to changing a tyre without stopping the car!
OfficeNetExpress can do all of this for you, maximising the chances of success and allowing you to get on with your business in the meantime. Whether it is relocating office, installing a new network, implementing a CRM system or just about any other IT system, we can deliver.
We also offer training courses based around independently developed materials, practical examples and real world usage, meaning it can be readily applied to your business. These can be customised to your specific needs. For example, you might be rolling out an application to your salesforce that requires them to use specific features in Excel and hence need training sessions that concentrate on these.
Training can be carried out in your premises, or we can organise a classroom environment away from the office environment. Training is available for many popular software packages including Word, Excel, PowerPoint, Outlook and SharePoint, at all levels from beginner to expert.